Mafia Responsible Gambling Tools and Help

How We Approach Responsible Gambling at Mafia

At Mafia Casinos AU we treat gambling as a leisure activity, not a source of income, and we ask every player to keep that distinction in mind each time they log in. Our registration process requires players to be 18 or over, and anyone under that age must leave the website immediately. We also ask every customer to warrant that they do not have a gambling addiction and are not playing under the influence of alcohol, drugs or other substances before they open an account.

Guidance We Give Our Players

We encourage players to play only with spare funds, to pay attention to the time and money spent, and to avoid chasing a loss in the hope of an immediate refund — there is always another chance to play another day. If a player feels they need to step back, we ask them to contact our support team directly so a temporary exclusion can be arranged rather than walking away mid-session.

Self-exclusion itself works by email: a player writes to our Support Service Team and we close the account as soon as practicable. We also ask the player to tell us about any other accounts they hold, since we cannot monitor accounts outside our own platform and take no responsibility for losses made elsewhere once a self-exclusion request has been made.

Self-Assessment and Outside Help

Before asking for a break, it can help to run through a short self-check. We list a set of questions drawn from recognised problem-gambling screening, and answering yes to most of them is a signal worth acting on. Alongside our own support channel, we point players towards organisations set up specifically to help with gambling concerns.

None of these replace a conversation with our own team, but they give a player somewhere independent to turn to alongside the self-exclusion request we process directly.

What Happens When a Break Is Requested

Once a self-exclusion email reaches our Support Service Team, we close the account as soon as we practicably can. We do not reopen a self-excluded account, and the request also means the player agrees to refrain from opening a new one — we rely on the player to tell us honestly about any other accounts they hold so we can act on that information too.

We are upfront that our player-protection tools are limited to this support-initiated process and to full account closure; we do not currently offer configurable deposit, loss, session or wager limits, reality checks, or fixed cooling-off periods. Anyone who wants a short pause rather than permanent closure should still write to our team, since the request is handled case by case through the same email channel.

Parents sharing a household device with a player are advised to use their own internet filtering software as a precaution, separate from anything we offer on the account itself. Responsible play is ultimately a shared responsibility between the steps we take as an operator and the choices a player makes before and during a session.